Hiring For Tech Support Engineer with Product Company in Mumbai/pune

3 - 8 Years
Mumbai, Pune

Job Description

Dear Candidate,

Greetings from Vipany Management Group,

We are looking for enthusiastic Tech Support Engineer with our Product Development Company in both Pune and Mumbai locations (Permanent position)

Should be flexible to work in Night Shifts, with rotational offs

Looking for only Male candidates.


Essential Duties and Responsibilities 

  • 3+ years experience working as a Technical Support engineer, preferably with international customers.
  • Become the Technical/ Operations advisor for our Partner.
  • Converse with the Partner and their members on a day to day basis.
  • Will be required to co-ordinate with various dept. in the NOC and Partner teams and coordinate/escalate as necessary.
  • Will require to use tools that would facilitate co-ordination with NOC - ITS Portal, PSA Access, Office 365, Skype, Slack or any other tools.
  • Day- to-day management of the site, including supervising and monitoring the sites allotted for by the Partner.
  • Resolving technical issues and other problems that may arise.
  • Work with other partners/tools that the Partner uses for any support/escalations.
  • Client interactions.
  • Vendor and ISP management.

  • Core Functions

  • Administration & maintenance of Microsoft Azure.
  • Administration and maintenance of Exchange 2010, 2013 & Office 365 (Mandate)
  • Administration and maintenance of O365 email service, ADFS and AD-Connect.
  • Active Directory maintenance & management, clean-up.
  • Administration and maintenance of DNS, DHCP.
  • Administration and maintenance of different Backup Solutions.
  • Antivirus and Patch Management on Multiple Networks. Basic Networking.
  • Responsible for Business continuity and Disaster Recovery Planning.

  • Other Skillets required

  • Enthusiasm for learning new skills
  • Good communication skills - both written and verbal
  • Passion for providing exceptional service to customers
  • Basic Knowledge of Outlook and Office programs
  • Strong sense of ownership and accountability
  • Strong organizational skills
  • Strong work ethic and capable of handling stress
 

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Vipany Management Consulting Pvt Ltd.

Vipany Management Consulting Pvt Ltd.
View Contact Details+

Recruiter Name:M.Niraja

Contact Company:Vipany Management Consulting Pvt Ltd.

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Salary

Not Disclosed by Recruiter

Role Category

Admin/Maintenance/Security/Datawarehousing

Role

Technical Support Engineer

Employment Type

Full Time, Permanent